VONEXUS Enterprise Interaction Center™

100% Microsoft®-based IP PBX communications.
One complete system for the mid-sized enterprise.

Traditional PBX phone equipment was never designed for VoIP, open standards and converged voice and data. VONEXUS Enterprise Interaction Center, however, is an application-rich IP PBX solution made for enterprise IP telephony and multi-channel voice and data control. It’s even pre-integrated and complete out of the box, phones included.

True unified communications
Start with a single SIP-supported network to unify Vonexus EIC’s robust phone features with your communications systems, business rules and business applications. Thereafter, users get one system to manage calls and voicemail plus e-mail, faxes, Web contacts, and valuable customer information.

One system enterprise-wide… and beyond
Enterprises need only the single Vonexus EIC server and its IP network capability to equip from 100 to 1,000 users — corporate employees, workgroups, branch offices, and remote and mobile workers.

Microsoft applications integration
Leverage Vonexus EIC’s Microsoft-based architecture to integrate to Outlook® and Exchange Server for e-mail and unified messaging, along with pre-integrated plug-ins for Microsoft Dynamics™ CRM, Dynamics GP and other Microsoft products to maximize your Microsoft investment.

Desktop productivity, superior customer service

For the desktop, Vonexus EIC’s Interaction Client® .NET Edition business client  provides point & click call and Web chat controls, conferencing up to 96 parties, on-demand call recording, real-time presence management status settings, and corporate and workgroup directories and speed dials.

Client .NET Editions for the Microsoft environment

Available Client .NET Editions also put Vonexus EIC’s call and interaction control tool bars in Outlook, Dynamics GP and CRM, and Microsoft Office Communicator — along with features like toast, personal call rules and data screen pop.

The call center/contact center
Whether a call center or full-fledged contact center, Vonexus EIC has everything you need: IP PBX call and Web contact processing, built-in multimedia ACD routing, auto attendant, speech-enabled IVR, on-demand and rules-based recording, quality monitoring, interaction tracking and end-to-end reporting.

Messaging from anywhere
Productively manage e-mail, voicemail and fax messages with Vonexus EIC’s Outlook-based unified messaging, and extend messaging beyond the office with the optional speech-enabled Interaction Mobile Office plug-in for “hands-free” access e-mails, voicemails, faxes, directories and status controls from anywhere.

Simplified central administration
IT professionals appreciate Vonexus EIC’s inherent Interaction Administrator® interface to configure users, lines and stations — including for branch locations and remote users — and to perform moves/adds/changes (MACs) in-house. The built-in Interaction Attendant® auto attendant also lets IT teams easily create and maintain ACD routing routines, call menus, IVR menus and other phone system features.

Vonexus EIC. Microsoft-based IP communications for Business Beyond Usual.